Privacy policy

SNOKKO Privacy Policy

SNOKKO LTD | Company No. 16658265
Last updated: 21 August 2026

1. Who We Are

SNOKKO LTD ("SNOKKO", "we", "us" or "our") is the data controller responsible for personal information processed through www.snokko.co.uk. Registered office: 84 Cavell Drive, Bishop's Stortford, England, CM23 5PX. Company number: 16658265. Privacy contact: info@snokko.co.uk.

2. Scope

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you browse www.snokko.co.uk, create an account, place an order, contact us, subscribe to marketing or otherwise interact with SNOKKO.

3. Personal Information We Collect

Name and contact details, including email address and telephone number.

Billing and delivery address.

Account credentials and account information.

Order, purchase, return, refund and transaction information.

Customer-service correspondence, reviews, feedback and other information you provide.

Technical information such as IP address, browser, device and operating system information.

Website usage, cookie and similar technology information.

Information reasonably necessary for fraud prevention and security.

4. How We Collect Information

Directly from you when you order, register, contact us, submit a form or subscribe to marketing.

Automatically through the Website and technologies such as cookies and similar technologies.

From service providers where necessary to provide payment, delivery, security, analytics or other services.

5. How We Use Personal Information

To process, fulfil and deliver orders.

To process payments and refunds.

To manage accounts and provide customer support.

To administer returns, exchanges and complaints.

To operate, secure and improve the Website.

To detect and prevent fraud, abuse and security incidents.

To maintain business, tax and accounting records.

To send marketing where permitted by law and, where required, with consent.

To comply with legal obligations and establish, exercise or defend legal claims.

6. Lawful Bases

Contract: where processing is necessary to provide products or services you request.

Legal obligation: where processing is necessary to comply with law.

Legitimate interests: where necessary for reasonable business interests that do not override your rights.

Consent: where we rely on your consent, including certain marketing or non-essential cookies. You may withdraw consent at any time.

7. Payments

Payments may be processed by third-party payment providers. The specific providers available at checkout may change. Where a provider processes payment details directly, SNOKKO does not normally receive or store complete payment-card security information. Relevant provider terms and privacy notices may also apply.

8. Sharing Personal Information

Payment providers and financial service providers.

Couriers, postal services, fulfilment and logistics providers.

Ecommerce, hosting, IT and security providers.

Customer-service, email and communications providers.

Analytics, advertising and marketing providers, where permitted.

Professional advisers such as accountants, insurers and lawyers.

Authorities or other organisations where disclosure is required or permitted by law.

9. International Transfers

Some service providers may process information outside the UK. Where required, SNOKKO will use an appropriate lawful transfer mechanism and safeguards under applicable UK data protection law.

10. Retention

We retain information only for as long as reasonably necessary for the purposes collected, including legal, tax, accounting, contractual, fraud-prevention and dispute-resolution requirements. When no longer required, information is securely deleted, anonymised or otherwise disposed of.

11. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or electronic storage method is completely secure.

12. Your Rights

Access your personal information.

Request correction of inaccurate information.

Request erasure in applicable circumstances.

Request restriction of processing in applicable circumstances.

Object to certain processing, including direct marketing.

Request data portability where applicable.

Withdraw consent where processing is based on consent.

13. Exercising Rights

Contact info@snokko.co.uk. We may need to verify your identity before responding. We will handle valid requests within the period required by applicable law.

14. Marketing

You can unsubscribe from promotional communications at any time using the unsubscribe mechanism in the message or by contacting us. Transactional messages such as order and delivery updates may still be sent.

15. Cookies

Cookies and similar technologies are governed by applicable UK privacy and electronic communications rules. Essential technologies may be used where permitted; non-essential technologies will be subject to appropriate consent where required. A separate Cookie Policy should identify the technologies actually used on the Website.

16. Children

The Website is not specifically directed at children. We do not knowingly collect children's personal information where doing so would be unlawful.

17. Third-Party Websites

Third-party websites linked from our Website have their own privacy practices. SNOKKO is not responsible for third-party privacy policies or content.

18. Complaints

Please contact info@snokko.co.uk first so we can investigate. You may also complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

19. Changes

We may update this Privacy Policy to reflect changes in our business, technology, services or applicable law. The Last Updated date identifies the current version.