Shipping policy

SNOKKO Shipping Policy

SNOKKO LTD | Company No. 16658265
Last updated: 21 August 2026

1. Overview

This Shipping Policy explains how SNOKKO LTD handles delivery of orders placed through www.snokko.co.uk.

2. Delivery Locations

Available delivery destinations and delivery methods are displayed at checkout. Availability may vary by Product and destination.

3. Delivery Charges

Applicable shipping charges are displayed before you complete payment. Where delivery is free or promotional, the relevant offer will state the applicable conditions.

4. Processing Time

Orders are normally processed after payment is successfully authorised. Actual processing times may vary depending on stock availability, order volume, weekends, public holidays and other operational circumstances. The delivery estimate shown at checkout is the most relevant estimate for your order.

5. Delivery Estimates

Delivery estimates are not guarantees unless SNOKKO expressly agrees a guaranteed delivery date or period. Unless another period is agreed, UK distance-selling rules generally require delivery without undue delay and no later than 30 days after the contract is entered into.

6. Tracking

Where tracking is available, tracking information may be provided by email or through the relevant courier. Tracking availability depends on the delivery service selected.

7. Delivery Address

Customers are responsible for providing an accurate and complete delivery address. If an address is incorrect, contact us promptly at the email below. Additional costs caused by customer-provided incorrect information may apply where legally permissible.

8. Failed Delivery

If a courier cannot deliver because of circumstances attributable to the customer, the courier may reattempt delivery or return the parcel. We will work with the customer to resolve the issue. Your statutory rights are unaffected.

9. Lost or Delayed Orders

If an order appears lost or materially delayed, contact info@snokko.co.uk with your order number. We will investigate with the relevant delivery provider and take the action required under applicable law.

10. Damaged Packages

If a package arrives visibly damaged, please document the condition where practical and contact info@snokko.co.uk. If the Product itself is damaged, the separate statutory rights and Returns & Refund Policy apply.

11. International Delivery

Where international delivery is offered, the customer may be responsible for import duties, taxes or customs charges imposed by the destination country unless the checkout explicitly states otherwise. Customers should check local import requirements.

12. Events Outside Reasonable Control

Severe weather, transport disruption, strikes, customs delays, government action, natural events and other circumstances outside reasonable control may affect delivery. We will take reasonable steps to minimise delay.