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Refund policy
SNOKKO Returns & Refund Policy
SNOKKO LTD | Company No. 16658265
Last updated: 21 August 2026
1. Overview
This Returns & Refund Policy explains how customers can cancel online purchases, return Products and request refunds from SNOKKO LTD. It should be read together with our Terms of Service.
2. Statutory Cancellation Right
For most goods purchased online by UK consumers, you generally have 14 days after receiving the goods to cancel without giving a reason, subject to statutory exceptions.
3. How to Cancel
Send a clear cancellation request to info@snokko.co.uk. You may state your name, order number, Products, order date and receipt date. You do not have to use a prescribed wording if your statement clearly communicates cancellation.
4. Returning Cancelled Goods
After notifying us of cancellation, you should normally return the goods without undue delay and within 14 days after notifying us. Unless otherwise stated or required by law, the direct cost of return may be payable by the customer.
5. Condition of Returned Goods
You may handle goods only as reasonably necessary to establish their nature, characteristics and functioning. Where permitted by law, SNOKKO may account for diminished value caused by handling beyond what is reasonably necessary.
6. Statutory Exceptions
The statutory cancellation right does not apply to every product. Exceptions can include certain personalised or made-to-specification goods and certain sealed goods unsuitable for return for health or hygiene reasons where the seal has been broken. Any relevant exception should be communicated before purchase.
7. Refunds
For a valid cancellation, we will refund amounts due under applicable law. This generally includes the least expensive standard delivery charge offered, but not an additional premium paid for a more expensive delivery option. We may withhold reimbursement until returned goods are received or evidence of return is provided, subject to law.
8. Refund Method
Refunds are normally made using the original payment method unless otherwise agreed. Processing times may depend on the payment provider.
9. Faulty, Damaged or Misdescribed Goods
If a Product is faulty, damaged, not as described, not of satisfactory quality or not fit for purpose, contact info@snokko.co.uk. Statutory remedies may include repair, replacement, price reduction or refund depending on the circumstances. These rights are separate from the 14-day change-of-mind cancellation right.
10. Damaged on Arrival
Please contact info@snokko.co.uk promptly if an item arrives damaged and provide your order number and, where useful, photographs of the packaging and Product. We will investigate and provide an appropriate remedy.
11. Exchanges
Where a customer requests an exchange, availability and the circumstances of the return will determine whether an exchange is possible. Statutory rights are not affected.
12. Return Address
Return instructions and the applicable return address will be provided by SNOKKO when a return is authorised. Do not send goods to an address that has not been confirmed for your return.
13. Contact
SNOKKO LTD
84 Cavell Drive, Bishop's Stortford, England, CM23 5PX
Email: info@snokko.co.uk
Website: www.snokko.co.uk
14. Changes
We may update this policy from time to time. The version applicable to your purchase will generally be the version in force when your contract was formed, subject to mandatory legal requirements.
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